Privacy Policy

1. Introduction

9phcom ("9phcom," "we," "us," or "our") operates the online gaming platform accessible at https://9phcom.vip. We are committed to protecting the privacy and personal data of all users ("you," "your," or "Player") who access or use our Platform.

This Privacy Policy describes how 9phcom collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform. It also explains your rights as a data subject under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, or "DPA") and how you can exercise those rights.

By registering for an account or otherwise using the 9phcom Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, please do not use the Platform.

This Privacy Policy should be read together with our Terms & Conditions and Responsible Gaming Policy.

2. Data We Collect

9phcom collects personal data that you provide directly to us, data generated through your use of the Platform, and data obtained from third parties where permitted by law. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Gender
• Nationality and country of residence
• Residential address (including barangay, city, province)
• Email address
• Mobile number
• Username and password (stored in encrypted form)

2.2 Identity Verification Data

• Government-issued ID (e.g., Philippine passport, SSS ID, PhilHealth ID, UMID, driver's license, Voter's ID)
• Selfie or live photo for facial verification
• Proof of address documents
• Source of funds documentation (where required for AML compliance)

2.3 Financial Data

• GCash account number or registered mobile number
• PayMaya account details
• Bank account details (BPI, BDO, Metrobank, UnionBank, or other Philippine banks)
• Transaction history (deposits, withdrawals, and wagers)

2.4 Gaming & Usage Data

• Game history and betting records
• Session duration and frequency of play
• Bonus and promotion usage
• Responsible gaming tool usage (deposit limits, self-exclusion requests)

2.5 Technical Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Cookies and similar tracking technologies (see Section 6)
• Log data including access times and pages visited

2.6 Communications Data

• Records of your communications with our customer support team
• Feedback, survey responses, and complaints
• Marketing preferences and opt-in/opt-out records

The following table summarizes the primary data categories and their collection sources:

3. How We Use Your Data

9phcom uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your 9phcom account, including verifying your identity and age (21+).
• Service Delivery: To provide you with access to our games, including Color Game, live casino, bingo, slots, sabong, and sports betting.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and other supported payment methods.
• Legal & Regulatory Compliance: To comply with our obligations under Philippine law, including the Data Privacy Act, Anti-Money Laundering Act, and PAGCOR regulations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct.
• Responsible Gaming: To monitor gaming patterns and provide responsible gaming tools, including deposit limits, cooling-off periods, and self-exclusion, in accordance with our Responsible Gaming Policy.
• Customer Support: To respond to your inquiries, complaints, and feedback through our 24/7 Filipino-speaking support team.
• Platform Improvement: To analyze usage patterns and improve the functionality, performance, and user experience of the 9phcom Platform.
• Marketing Communications: To send you promotional offers, bonuses, and updates about 9phcom, where you have consented to receive such communications. You may opt out at any time.
• Dispute Resolution: To investigate and resolve disputes relating to your account or gaming activity.

4. Legal Basis for Processing

9phcom processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Consent: Where you have given your explicit consent to the processing of your personal data, such as for marketing communications or optional analytics cookies.
• Contractual Necessity: Where processing is necessary to perform our contract with you (i.e., the Terms & Conditions), including account management, game provision, and payment processing.
• Legal Obligation: Where processing is required to comply with applicable Philippine laws and regulations, including AML obligations, PAGCOR requirements, and tax reporting.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided that such interests are not overridden by your rights and freedoms.

5. Data Sharing & Disclosure

9phcom does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

5.1 Service Providers

We engage trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank, UnionBank), identity verification providers, cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.

5.2 Regulatory & Law Enforcement Authorities

We may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), or other Philippine government authorities where required by law or in response to a valid legal request.

5.3 Game Providers

Certain game providers who supply games to the 9phcom Platform may receive limited technical data (such as player session tokens) necessary to deliver their games. These providers are bound by data processing agreements consistent with this Privacy Policy.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of 9phcom's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and any changes to this Privacy Policy that may result.

6. Cookies & Tracking Technologies

9phcom uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies We Use

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform.

7. Data Retention

9phcom retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

• Active Accounts: Personal data is retained for the duration of your account relationship with 9phcom.
• Closed Accounts: Following account closure, we retain your data for a minimum of five (5) years to comply with PAGCOR regulations, AMLA requirements, and BIR tax obligations.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Support Communications: Records of customer support interactions are retained for three (3) years.
• Marketing Data: Marketing preferences and opt-in records are retained until you withdraw your consent or for three (3) years of inactivity, whichever comes first.

When your personal data is no longer required, 9phcom will securely delete or anonymize it in accordance with our data retention procedures.

8. Data Security

9phcom implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
• Encrypted Password Storage: Passwords are stored using strong one-way hashing algorithms and are never stored in plain text.
• Access Controls: Access to personal data is restricted to authorized 9phcom personnel and service providers on a strict need-to-know basis.
• Regular Security Audits: Our Platform and infrastructure undergo regular security assessments and penetration testing by independent security professionals.
• Two-Factor Authentication (2FA): We offer 2FA for player accounts to provide an additional layer of security.
• Incident Response: In the event of a personal data breach, 9phcom will notify affected players and the National Privacy Commission (NPC) within the timeframes required by the Data Privacy Act.

While we take all reasonable steps to protect your data, no method of transmission over the internet is completely secure. You are also responsible for maintaining the security of your account credentials.

9. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 9phcom:

• Right to be Informed: You have the right to be informed about how your personal data is collected and processed, as described in this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data we hold about you, along with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days in accordance with the Data Privacy Act.

10. Children's Privacy

The 9phcom Platform is strictly intended for persons aged 21 years and above, in accordance with Philippine gaming law. We do not knowingly collect personal data from persons under 21 years of age. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered on the 9phcom Platform, please contact us immediately at [email protected].

11. Third-Party Links

The 9phcom Platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies only to the 9phcom Platform. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing any personal data.

12. Changes to This Privacy Policy

9phcom reserves the right to update or modify this Privacy Policy at any time. The most current version will always be available on this page, with the effective date updated accordingly. We will notify registered players of material changes via email or on-site notification at least fourteen (14) days before the changes take effect.

Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised policy, you must stop using the Platform and may request account closure.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available on site 24/7
• Response time: Under 5 minutes

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.